A Marketer’s Worst Nightmare: Setting Expectations too High
Posted in Original on 01/02/2009 12:26 am by Jordan SalvitSince President-Elect Obama was voted into office in November, I have seen people counting the days till January 20th, 2009, Inauguration Day. There is a hope that on the 20th the world will change. The economy will be better. U.S. relations with the world powers will be better. Everything will be better because President G W Bush will be out of office. This seems ludicrous to me. Is this a result of the marketing genius that got Obama elected? Is “Change We Can Believe In” going to be a let down? I am hopeful that Obama will change the way government operates, but it cannot happen within the first 100 days.
This got me thinking about marketing an unproven product. Setting expectations too high could cause a huge backlash that could ruin a company or product. Nowadays with twitter and ratings sites like yelp, a set of unhappy customers all responding to good marketing is hard to bounce back from. Any tips to manage those expectations from the start without losing market share? What about ways of fixing a fiasco?